Communication Management Service
A major factor in the move towards paperless billing and client communication is the significant reduction in cost. The E-mail Corporation (a South African company that conducted a survey project on Electronic bill presentation) concluded that billers can reduce their costs by an average of 70% to generate and distribute a statement electronically. This saving alone is a key justification in deploying an electronic bill and presentation system. Electronic billing also offers a powerful marketing platform that allows for targeted marketing messages to be included in each mail. Billing is thus transformed into a dynamic, personalised and strategic point of customer contact.
The introduction of electronic bill presentation and distribution also results in a reduction in telephonic based customer service due to the self- service nature of the on-line environment. It reduces customer care costs by providing anytime, anywhere access to electronic account management functionality.
Additional benefits include: a reduction in debtors days as a result of a significantly faster bill payment cycle; a decrease in expenses related to payment errors; and the competitive advantage businesses gain from enhancing customer loyalty and satisfaction.
Payees, both consumers and businesses, derive economic benefit from electronic bill and presentation, but most attractive is the fact that it is highly convenient. They can pay bills electronically while taking full advantage of the possibilities of the Internet to consolidate their bills and access their accounts in a private and secure fashion.
The businesses also increase their opportunity to reduce tree destruction, greenhouse gas emissions and its carbon footprint. This is increasingly becoming a major factor for consideration in project appraisals.
Our service includes full provision of audit trails throughout the process, access to web-services for reporting and archived documents for effective in-bound and out-bound call centre support.
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The Benefits:
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Business Benefits: Reduction of Costs:
Introduction of World Class Processes:
Disaster Recovery Provided:
One Stop Shop – no finger pointing |
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